Наша компания появилась в 2019 году как результат деятельности нескольких человек, работающих в туризме более 15 лет. Сегодня мы объединили свои усилия для работы на международном рынке.

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TERMS & CONDITIONS

Please review the Terms and Conditions carefully prior to completing your reservation.

AGREEMENT

When you book your tour or package of tours, you represent that you have the authority from all guests on your booking(s), to accept our ‘Terms & Conditions’ on their behalf. Parents/Legal guardians accept the ‘Terms & Conditions’ on behalf of their children, including those who travel in a separate Tours.

PRICING

Prices are quoted in USD / EURO / RUB.
Prices are per person.
A full list of Included and Not Included Tour Costs are noted in your Tour Itinerary.
Prices do not include lunches for kids under 6 y.o.

TOUR ITINERARIES

Tour itinerary(s) that you receive are just samples. Sequence of sights visited may vary due to various reasons.

PAYMENT AND CANCELLATION POLICY

SHORE EXCURSION

Full prepayment for your tour(s) is required 1 month prior to your first port with us or within 72 hours after you receive a confirmation letter from your personal manager, whichever is later.
(1) 100% refund if the ship doesn’t call into a port;
(2) 100% refund provided that you cancel your reservation in writing at least 72 hours prior to your arrival at the port;
(3) 75% refund will be made if the cancellation is received within less than 72 hours prior to your arrival at the port;
(4) No refund will be made if the cancellation is received within less than 24 hours prior to your arrival at the port;
(5) No refund will be made for any theatre performances (Ballet, Folk Show, Russian Musical Seasons) once your ticket is purchased by Northern Empire;
(6) No refund will be made for the Sapsan high-speed train tickets once they are purchased by Northern Empire
Note for points 3 and 4: While we, unfortunately, cannot reimburse you even in case of a medical or any other emergency, we will gladly assist you with a letter to your insurance company (per your request) stating that you did not participate in the excursion although it had been paid by you in full.
You are more than welcome to make it with the help of online payment system Robokassa. US dollars and/or Euros and/or Russian Rubles. Once the booking is completed, we will provide you with the necessary instructions.

PAYMENT AND CANCELLATION POLICY

DAILY EXCURSION

Full prepayment for your tour(s) is required 24 hours before the start of the tour or when booking the tour.
(1) 100% if you cancel the tour more than 24 hours in advance
(2) No refund will be made if the cancellation is received within less than 24 hours before the start of the tour
You are more than welcome to make it with the help of online payment system Robokassa. US dollars and/or Euros and/or Russian Rubles. Once the booking is completed, we will provide you with the necessary instructions.

UNFORESEEN EXPENSES

Northern Empire shall not be liable for the following:

  • expenses such as admission fees to a museum(s) and meals if cancelled on the date of service;
  • expenses such as additional admission fees to a museum(s) and meals if not confirmed in advance in the individual tour itineraries;
  • expenses due to the delay of your tour for any reason (e.g., bad weather, flooding, sickness, etc.);
  • expenses due to the loss of passport and all associated costs;
  • expenses incurred in recovering tourists’ belongings lost or left behind on a tour.

DAMAGES AND LOST OBJECTS

Northern Empire cannot be held liable for client’s personal objects that are lost or damaged.

FORCE MAJEURE

Northern Empire must normally make substantial payments to its suppliers (museums, theatres, restaurants, transportation companies, etc.) far in advance of the scheduled tour date. If a tour is cancelled due to force majeure (acts of God, labour strikes, earthquake, flooding, etc.), Northern Empire will promptly refund the portion of the tour cost not already advanced to suppliers and use its best efforts to recover and refund the balance as promptly as possible. However, Northern Empire does not guarantee recovery of any or all of the advance payments made, and our use of best efforts to recover these payments will not include the institution of any legal proceedings in foreign jurisdictions.

TRAVEL DOCUMENTS AND PASSPORTS

Please make sure you have the following set of documents: yor valid passport (not a copy); Northern-Empire Tickets or Voucher (for each member of your party, if is shore excursions)

TOUR PARTICIPANT’S RESPONSIBILITY

Tour participants have the responsibility to select a tour appropriate to their abilities and interests. In order to assist you, we grade each tour with a Tour Activity Level (easy, moderate, strenuous, very strenuous). If any concerns, we are also happy to discuss the tour with you.
Tour participants are responsible for preparing for the tour by studying the itinerary and pre-departure information sent by Northern Empire and for bringing the appropriate clothing, shoes and equipment as advised therein.

HEALTH

For a group tour, you certify that you do not have any physical condition or disability that would create a hazard for you or other group members. Please consult your doctor, if necessary.

INSURANCE

Before travelling on a cruise, we strongly recommend you review your personal insurance and health insurance to ensure you have coverage appropriate to meet your needs, and the needs of your family and dependants, in case of any loss of property or illness, injury or death.
Northern Empire does not provide any kind of insurance.

MISCELLANEOUS MATTERS

Northern Empire reserves the right to take photographic or film records of any of our tours, and may use any such records for promotional and/or commercial purposes without payment. By booking a reservation with Northern Empire, program members agree to allow their images to be used in such photographs.

ELECTRONIC COMMUNICATIONS

When you use the Northern Empire Website, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically and agree that we may communicate with you in a variety of ways, such as by e-mail, in-app push notices, or by posting notices and messages on the Website.The Terms and Conditions for land-based tours are different and provided by request. Please contact us for the details.

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